Centralized
customer data
Keep all customer interactions, history, and preferences in one secure place. It can be accessible by sales, marketing, and support teams to ensure personalized and consistent experiences.
CRM Development Services
Optimal Customer Service Management (CRM) development for your organization, the only comprehensive IT infrastructure that you need!
WHY CRM?
Why you need CRM Software?
Centralized
Streamlined
workflows
& automation
Automate repetitive tasks, track sales pipelines, and optimize workflows to reduce manual effort and increase operational efficiency across departments.
Enhanced
customer engagement
Deliver timely, relevant communications through personalized marketing, follow-ups, and support building stronger, long-term customer relationships.
Scalable for
growth
A well-designed CRM grows with your business. Whether you're a startup or enterprise, CRM provides the flexibility and customization to support evolving needs.
OUR SERVICES
Discover SotaTek CRM Development Services
OUR PARTNERS
We Are Proud To Be a Partner Of
FOCUSED industries
Industries benefit from SotaTek CRM Development Services
Logistics
Real Estate
Manufacturing
Retail
Healthcare
eCommerce
Insurance
Education
Have an idea in mind, but unsure how to kickstart your CRM project?
OUR WORKFLOW
Our CRM Development Process
1
Receive request from clients
2
Gather requirements
3
Define goals
4
Product initialization
5
Adjust the gap
6
Launching
7
Testing & maintenance
Testimonials
What Our Customers Say
We were looking for an offshore company partner and finally we found SotaTek and had started working with them since September 2022. ( ... ) They helped us pay down the technical debt and also accelerate our development. Without SotaTek, we wouldn't be able to actually handle so many technical initiatives. Thanks to SotaTek, we were able to deliver all of them in time. So if you are looking for an offshore engineering team. I'd recommend SotaTek.
Lemon Healthcare aims to extend its presence beyond South Korea into Southeast Asia. For that reason, we decided to choose SotaTek. SotaTek is already making a name for itself in Vietnam as a professional outsourcing company. We needed the ability of SotaTek. Through this, we intend to localize and expand smart hospital ERP in Southeast Asia and help both companies grow.
SOTATEK JSC successfully helped numerous clients to accelerate their digital transformation. Several apps and platforms were launched and received positive feedback from the end users, ultimately increasing customer base and revenue by 140%. Overall, they had an effective and collaborative workflow.
SotaTek is our most important partner, enabling us to improve our products through joint development. We have been collaborating for over two years, and I have complete confidence in the technical abilities of the engineers working with us.
SotaTek is a reliable software delivery partner to work with. They are honest and easy to communicate. There are little to no administrative hurdles & very flexible. They stick to their commitments and deliver reliably.
We gave our ideas, vision and SotaTek’s comprehensive technical knowledge made it possible for Travala to build and incorporate multiple areas of blockchain within the platform. What even better is that changes were done in a timely manner if requested, which undoubtedly met the international standards. It feels natural to have a partner with the same mindset as us, who we can always trust and ensure that nothing is impossible.
From our blog - Industry Insights
View all insights
FAQ
CRM (Customer Relationship Management) is a technology and strategy that helps businesses manage their interactions with current and potential customers. It centralizes customer information, tracks communications, automates processes, and supports sales, marketing, and customer service teams in building stronger relationships.
Key Functions of CRM:
- Contact management
- Sales pipeline tracking
- Marketing automation
- Customer support ticketing
- Reporting & analytics
Examples of Popular CRM Systems: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Pipedrive,...
CRM (Customer Relationship Management):
- Focuses on managing customer interactions and relationships
- Used by sales, marketing, and customer service teams
- Helps increase customer satisfaction and drive revenue
- Key features include lead tracking, sales pipeline, and marketing automation
ERP (Enterprise Resource Planning):
- Manages internal business processes and operations
- Used by finance, HR, supply chain, and operations teams
- Aims to improve efficiency and reduce operational costs
- Key features include accounting, inventory management, and payroll
Many businesses integrate both CRM and ERP systems to connect customer-facing activities with backend operations for a more complete and efficient workflow.
A CRM system enhances customer service by providing a complete view of each customer and streamlining support processes. Here’s how:
- Centralized customer information: Store all customer data, past interactions, and preferences in one place, allowing support teams to respond quickly and personally.
- Faster response times: Automate ticketing, assign cases efficiently, and reduce wait times through streamlined workflows.
- Consistent communication: Ensure every team member has access to the same customer history, enabling consistent and informed support across channels.
- Personalized dupport: Use customer data to tailor responses and offer relevant solutions, increasing customer satisfaction.
- Proactive dervice: Identify and address issues before they escalate by analyzing customer behavior and feedback trends.
The timeline for developing a custom CRM system depends on several factors, including the complexity of your requirements, the number of features, and the level of integration with other systems.
At SotaTek, we tailor the development process to your business goals and ensure a flexible, agile approach that delivers value at every stage.
Proudly partnered with 350+ clients to deliver exceptional solutions across Banking & Finance, Automotive, Retail, Healthcare, Education, Media & Entertainment, and beyond.
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