SotaAgents is an AI-powered conversational platform developed by SotaTek as a Minimum Viable Product (MVP). Designed for customer support, it lets businesses deploy intelligent chatbots on their websites, therefore, users can ask questions, upload documents like PDFs, and get accurate answers drawn from existing company knowledge.
Leveraging Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG), SotaAgents delivers fast, reliable, and highly relevant responses based on organization’s own documentation. It’s easy to deploy and integrates smoothly across different business functions, such as customer service, sales, HR, or analytics.
By automating repetitive tasks, SotaAgents reduces operational costs, boosts employee productivity, and enhances the customer experience. It offers a cost-effective way to improve support without heavy infrastructure or large upfront investments, making it an ideal solution for businesses looking to scale intelligently.
The primary challenge in building SotaAgents was to deliver a rapid, cost-effective MVP that met functional requirements without relying on heavy infrastructure. SotaTek needed to create a platform capable of sophisticated AI-driven conversations while keeping complexity and operational costs low.
To solve this, the team focused on simplicity and strategic technology choices. They leveraged SaaS solutions alongside a carefully designed architecture built on ChromaDB, Python, MongoDB, and React. By prioritizing the integration of Large Language Models (LLMs) with Retrieval-Augmented Generation (RAG), SotaAgents could provide highly relevant, context-aware responses without the need for costly, large-scale systems. Besides, a user-friendly admin interface made managing data and chatbot operations effortless.
SotaAgents delivered measurable impact across multiple business functions:
- Customer Support: The AI-powered chatbot provided round-the-clock assistance, efficiently handling both customer inquiries and document submissions. This led to a 60% increase in Customer Satisfaction Score (CSAT), an 80% reduction in operational costs, and enabled 75% of customer queries to be resolved through self-services.
- Internal Employee Support (HR): By automating onboarding processes and providing real-time responses to HR-related questions, SotaAgents drove a 100% improvement in Employee Satisfaction Score (ESAT).
- Sales & Analytics: The GenAI agent supported sales teams by streamlining lead generation, uncovering customer behavior patterns, and synthesizing business data into actionable insights. This empowered more informed decision-making and accelerated deal cycles.
